Frequently Asked Questions
When do you dispatch my order?
We will do our best to ship your order the same day when cleared payment received. Our cut off time for the same day shipping is 2pm , orders received later might be processed at the next working day.
International customers , please mind that we might need an extra day to process your order.
Working days: Monday to Friday (except Bank Holidays).
Can i collect my items in person?
Yes. But only if you are going to pay with cash. Before that please give us a call, so we can prepare the items for you. Collection in person only from our trading office Repahd House , London Road , DG9 8BU Stranraer (Scotland) , no collections from our registered office in London .
I want collect my items, but i would like to pay by Paypal.
According to Paypal seller policy, we have to send the items to Paypal registered address. So if you would like to collect your items in person, you have to pay by cash.
Could you provide VAT Invoice?
Yes. We are VAT registered business. Proper VAT invoice with VAT amount separately dispalyed would be sent to your email address on your request.
0% VAT invoice for EC VAT registered businesses.
If you are buying for business within European Union (except registered in UK) we might issue 0% VAT invoice for you. Price will be reduced by 20%, so you will pay net amount only.
To use this option you will have to provide us your valid EU VAT number. We might also request a copy of your VAT registration certificate if necessary. Please mind that due to EC regulations delivery address has to be the same as the one stated on the VAT registration certificate. If delivery address is different, we will ask for other supporting documents to proof that. The only payment method accepted for this transaction is a bank transfer bank details going to be provided on proforma invoice once your order become accepted, we can't accept PayPal nor cash on collection.
I didn't receive my order yet.
If shipping takes longer than expected (delivery to UK takes maximum 2-3 days working days, other countries depends on distance - approx 1 week), please contact us, so we can help.