DAMAGED UNDER TRANSPORT OR ITEM NOT AS DESCRIBED:
Once parcel is delivered, it is in customer responsibility to check its condition. If any damages found, please check the content in the courier's presence and make an appropriate note or refuse the parcel. Please contact us via phone or email within 48 hours of receipt if any discrepancies or damages under transport found. We can not accept any claims nor returns for such a reason if you claim it later.
FAULTY GOODS RETURN:
For the first 30 callendar days after receipt of order faulty goods will be replaced for the same or the same series with higher technical specification product. If customer refuse replacement by asking for refund instead, we will will treat it as a "Change of mind return" If we are unable to replace your item, the payment will be fully refunded.
CHANGE OF MIND RETURN:
If you change your mind, please contact us within 30 calendar days from parcel receipt. Returned item must be in "as shipped" condition. Once we receive item back, we will issue refund to you. In case of return customer is obligated to cover delivery costs. All brand new products sealed by manufacturer, purchased from our store (even when opened by us on customer request) if unsealed they are subject of at least 10% restocking fees, fee mainly depends of returned item condition. We reserve the right to refuse returned item if it has been used.
RETURN AUTHORISATION RMA:
Before return please contact us rather by phone or email for RMA number. Returns without RMA won't be accepted. Please address parcel to: Compadvance Ltd, Stranraer, DG9 8BU, Rephad House, London Road, United Kingdom and write on shipping label your RMA number. Item has to be shipped within 3 working days since RMA has been issued. If you are unable to do that on time, please contact us immediately to change this deadline otherwise your RMA might be cancelled and return will not be accepted any more. Any shipping insurance costs paid by customer will not be refunded.
SHIPPING ITEM BACK:
This is customer responsibility to secure the returning product and shows reasonable care. Item has to be returned in the same condition as received with all supplied accessories and original package. If any part of package is permanently damaged, you might be charged additional fee. If any accessories is missing or damaged, you will be charged its retail value.
All above rules apply but It is entirely in our gesture rather to accept or refuse change of mind return. All returns are subject to restocking fee which depends of returned item condition.
RMA won't be issued if item was used.
Return Policy E188.8.131.52