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Clearance 17 October 2018

Privacy policy

Privacy Policy 

Who we are ?

This Privacy Statement relates to Compadvance Ltd (herein referred to as “Compadvance” “we” “our” or “us”) and is addressed to all individuals outside our organisation with whom we interact, our partners, customers, vendors, visitors to our website https://www.compadvance.co.uk/ including any of its landing pages and other sites operated by us (our “sites”) and other recipients of our services (herein referred to “you”).

For the purposes of data protection laws, Compadvance Ltd (registered in England company number 06710897) is the controller and is responsible for your personal data.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our officer using the details set out below.

Full name of legal entity: Compadvance Ltd

Data Protection Contact Details:
Email address: dataprotection@compadvance.co.uk

Postal address: Compadvance Ltd, Rephad House, Stranraer, DG9 8BU, United Kingdom

This privacy policy and any documents reffered to on it sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. Unles you opt out from our mailing list we will keep you updated with any changes to this policy. This policy is effective from 24 May 2018.

What we collect ?

We may collect the following information:

  • name, your company name and job title

  • contact information including email address and phone number

  • credit / debit card information

  • demographic information such as your full address, postcode, IP, preferences and interests

  • sales and quote records, details of any transaction carry out through our website and of the fulfillment of orders, even if your order has been refused or canceled

  • your website activity including searches

  • your feedbacks

  • other information relevant to customer contacts, complaints, surveys and/or offers

     

What we do with the information we gather ?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and your payment authorisation.

  • We may use the information to improve our products and services.

  • We may share your personal details with our distributor if necessary to fulfill your order.

  • To provide you with information, products or services you request from us or which we believe may interest you.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. If you do not wish to be contacted please use “unsubscribe” link in any of our marketing emails or contact us on support@compadvance.co.uk

  • We might share your personal data in order order to comply with any legal obligation or for purpose of fraud protection.

  • We may use the information to customize the website according to your interests.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies ?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Additional information

You may request details of personal information which we hold about you under the General Data Protection Regulation. A small fee will be payable. If you would like a copy of the information held on you please write to support@compadvance.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.